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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.

 

 

FAQ

  • Who can I contact for questions regarding my tickets?

    Email: support@festivalticketing.com

    Phone: (855) 399-1730

    Call Center Hours: Mon-Fri 9:00am - 5:00pm MST

  • Can I transfer my pass(es) to friends or family?

    As long as the ticket is valid, anyone can use it for entrance in to the event, not just the purchaser.

  • How do I get my tickets? What if I don’t have access to a printer? Can I show the confirmation on my phone?

    Tickets will be emailed to purchasers about 2 weeks prior to the event. We will be able to scan your ticket on your phone – however, printing tickets out prior to arrival will expedite entry and is preferred.

  • Where is the venue located?

    Los Angeles State Historic Park is located at 1245 N. Spring Street, Los Angeles CA, 90012

  • General food info

    Food options for all dietary restraints:

    • Gluten free, Vegan & Vegetarian options available
  • Will there be restricted beer and alcohol areas?

    No. Alcoholic beverages are allowed throughout the venue.

  • What time does the show start?

    Venue doors open at 5:45pm and the show will end by 11pm. Arrive early to avoid lines!

  • What time does the event end?

    11pm

  • Box Office hours & location

    Box Office Location/Hours
    1245 N Spring St.
    Los Angeles, CA 90012

    Saturday, October 5th, 2019
    5:00 PM - 10:00 PM

    IMPORTANT: This event is SOLD OUT and no passes will be available for purchase at the box office day of show.

    Pick Up

    • If you are picking up from will call, you must come to the box office to collect your ticket(s) before attempting to access the event grounds.
    • You will be turned away if you arrive at the event grounds without your ticket(s).
    • For ticket assistance at the box office, guest must have a valid photo ID, order number, and the credit card used to place your order.
    • No alternate name changes or pick-ups allowed.
    • You must be 21 years or older on October 5, 2019 to attend the event. A valid government issued ID is required for entry.
  • Smoking allowed? Vape or E cig?

    Single use minis (a.k.a. cig-a-likes) are okay. Mid-sized e-cigs and vape pens are okay. However, no liquid refills will be allowed into the venue. Only unopened packs of cigarettes will be admitted.

  • Can I pass out flyers or promote at the even inside or outside the venue?

    No. Any sort of unapproved promotion is not allowed.

  • Can I bring a sign or totem?

    No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances will be subject to surrender and not returned.

  • What about bringing my medical prescriptions (asthma, insulin, etc.)?

    Before entering the event, please make sure all of the medications are properly labeled with name, phone number, and emergency contact. Names on prescriptions must match the person's ID. Notify a security guard at the entrance and the medical staff on site will assist you with storing your medications.

  • Can I bring a camera?

    A phone camera or a small point and shoot without interchangeable lenses is fine to bring in. No video cameras (Go-Pros are ok, but no poles or extenders) or professional cameras will be allowed into the event.